Accessibility
Plan Ahead
Whether travelling alone or with someone the North Bay Airport offers accessible services and facilities to provide you with the opportunity to start or end your trip independently.
The North Bay Jack Garland Airport, with the help of partner airlines and agencies, wants to ensure that you're travels are trouble-free, and accessible to everyone. For additional information on available assistance at the terminal itself you can call the airport directly at 1-705-474-3026 x 5301. For assistance with your flight arrangements please contact the airline service provider directly.
We recommend you notify your airline of your needs at least 48 hours before your flight. This will assist them in providing you with a safe and enjoyable experience.
Barrier Free Curbside and Entrance-ways
Pull right up to the terminal to drop off or pick-up. An edge-less curbside and exterior doors that automatically open allows for easy transitions in and out of our facility.
Accessible Washrooms and Child Changing Rooms
Accessible washrooms and child changing rooms are available to all passengers before and after screening. Facilities located after screening are equipped with automatic doors and large easy-to-use controls to lock and unlock.
Available Wheelchairs and Luggage Carts For Use in the Terminal
Contact your airline service provider to arrange use of a wheelchair. The airlines have wheelchairs available to assist moving you through the facility and while waiting for your flight. Luggage carts are available in the arrivals area, across from the car rental kiosk.
Service and Therapy Animals
Service and therapy animals are permitted in the Terminal to assist your travels. We ask that they be leashed when possible. Relief areas for animals are available groundside, prior to going through screening.
Airline Assistance
Additional assistance may be available from the airline you are traveling with. To discuss arrangements or options please contact the airline directly.
Accessible Transportation Services To and From
North Bay Transit and U-Need-A-Cab can assist you getting to and from the airport. A regular bus schedule is available from the City of North Bay, or you can make arrangements with U-Need-A-Cab at 705-497-7777 or book online.
Passenger Screening Options
To assist every passenger in ensuring a flight is safe and secure CATSA employees can provide you with different options to complete pre-board screening. Whether you have a mobility device or would like additional communication assistance they're able to help. Escort passes can be arranged should you be helping someone else.
Barrier Free Check-in and Waiting Areas
Maneuver through the terminal with ease. Large open concept check-in and waiting areas allow you to quickly get to where you need; whether that's a washroom, passenger security screening, or a seat to wait for your flight.
Accessible Parking Stalls Close to the Terminal
Located immediately across from the terminal, in Parking Lot A, are four accessible identified parking stalls for all visitors and passengers. Parking rates apply and accessible certificate must be displayed. A no barrier walkway provides easy access between these stalls and the terminal.
Additional Information
The North Bay Jack Garland Airport works to assist everyone. For additional information about accessibility in the terminal or parking facilities you can contact us at 1-705-474-3026 x 5301.
Accessibility Plan and Feedback Process
The North Bay Jack Garland Airport is committed to creating and fostering a culture of accessibility. This Plan identifies goals and specific actions to be taken over the next few years; it is a living document that will continue to evolve to ensure our Airport remains inclusive and barrier‐free.
Download North Bay Jack Garland Airport's Accessibility Plan and Feedback Process
