Accessibility
Accessibility at YYB
YYB North Bay Jack Garland Airport is committed to providing a safe, inclusive, and accessible travel experience for all passengers. Accessible features are available throughout the terminal, and additional assistance can be arranged in advance to support your individual needs.
Passengers are encouraged to contact their airline at least 48 hours before travel to request any required assistance.
📞 Accessibility Information: 705-474-3026 ext. 5301
Accessibility Features
- Barrier-free access – curbside drop-off, automatic entrances, and step-free pathways
- Accessible washrooms & family change rooms – available before and after screening
- Airline assistance & wheelchairs – arranged directly through your airline
- Complimentary luggage carts – available inside the terminal
- Service & therapy animals welcome – groundside relief areas available
- Accessible CATSA screening options – support available upon request, including escort passes
- Barrier-free check-in & waiting areas – open-concept layout for easy navigation
- Accessible parking – designated stalls in Lot A with a no-barrier walkway to the terminal
- Accessible ground transportation – service available via North Bay Transit and U-Need-A-Cab
Accessible Transportation
| Service | Contact |
| North Bay Transit |
(705) 474-0419
|
| U-Need-A-Cab | 705-497-7777 |
Accessibility Plan & Feedback
➡️ Accessibility Plan & Feedback Process
➡️ Accessibility Progress Report
Accessibility Commitment
YYB North Bay Jack Garland Airport is committed to identifying, removing, and preventing barriers to accessibility. We work collaboratively with airlines, screening agencies, and service providers to support inclusive, dignified, and independent travel for all passengers.
Accessibility feedback and suggestions are welcome and help inform continuous improvement.
